Appointment was at 9 and I wasn't taken back until 9:30 and I wasn't seen until 9:40. I didn't leave the office until 10:35. At first I was very irritated with that, but everyone was extremely friendly. The doctor was detailed and professional without being cold or impersonable. When it came to paying for my glasses, it was broken down so I could see what exactly was being charged. I bought regular glasses and prescription safety glasses and they gave me a discount since insurance doesn't pay for safety glasses. Everything was great aside from being late to work due to it taking longer than expected. No complaints